Women In Tech Series

How to build and manage communities with Passion

How to build and manage communities with Passion

Update November 2022: We recently added some more changes to the community feature. Check out these articles: 

Did you know that 76% of internet users are members of an online community? 

Almost everyone you know is probably a member of one or more groups, gatherings, sites, or chats.

Having a branded community does wonders for your brand. 

These are the greatest advantages of nurturing your own branded community: 

  • Loyal customers
  • Fewer support requests
  • Increased brand awareness

Knowing the importance of online communities, we at Passion are constantly working to improve our Community feature for Creators. 

In this article, we’ll cover the possibilities that our Community feature offers and show you how to get the most out of it.

Top 5 benefits of having your own online community

Here are some of the ways your brand could benefit if you nurture your online community:

  1. Get a better understanding of your customer. With an online community, you can spend more time with your customers and ask them relevant questions about the problems they face.
  2. Communicate more effectively. Online communities allow you to be closer to your customers, inspire them, challenge them to think and offer authentic solutions to their problems.
  3. You don't need a physical product. Your online community is a product. Feeling like part of a community is an essential human need, and many people would pay for it. 
  4. Encourage genuine connections. Members of your community will engage with the community if they feel like they have a place where their opinion is heard. This feeling of connection leads to increased trust and collaboration with you and your brand.
  5. Upsell better. If you want people to appreciate your brand, show them that you’re listening to them and that their ideas matter. Creators use online communities to foster meaningful relationships with their customers, resulting in increased upsell potential.

If you haven't started your online business yet, check out our FREE WEBINAR and find out how to do it. 

Managing your community with Passion 

How does community management with Passion work? 

  • Enable Communities on the Pricing Plan page. Choose an existing plan and the product(s) where you want to activate the communities.
  • Inside a channel, you can add a message, and your customers can add comments and continue the discussion in the thread.
  • You can remove your clients' posts.
  • Customers can also delete their comments.
  • You can comment on a post with photos and videos.

Community Moderation

To bring more value to your customers, we also decided to make communities safer. 

Your customer will be asked to agree to the Terms and Conditions before they access the community function.

As members of your community, they’ll be able to: 

  • Flag a comment as sensitive
  • Block or unblock other members of the community

Once a comment gets 3 reports, it will be hidden from all members. 

As a creator of the app, you’ll be able to approve the comment or remove it.

Community members won’t be able to see comments from other members they have blocked. Instead, they’ll see “Message from a member you blocked”. If they click on the message, they will see the content of the message and the person who posted it. 

See the Community article in our Help Center for a step-by-step guide on: 

  • How to set up your Community feature
  • How to write a post 

How to create and manage multiple Communities with your Passion app

You can enable the Community feature in the PassionProducts Tab Settings. 

Once you post a topic in a community, called a channel, your clients can add comments to your post in that channel

As a moderator, you can edit and remove channels if you tap on the channel and hold.

If you click/tap Edit, you can edit your channel’s photo and details. After you're done editing, click Save.

Comments can also contain images and videos up to 30MB in size.

You also have the option to reply to comments. 

Community members can report comments. Once a comment has been reported three times, it will be hidden from all members, except you. You can then approve or remove the comment for everyone. 

Members can also block and unblock other members. 

Multiple Communities

With Multiple Communities, you can create various communities for different pricing plans, offering exclusive access to your most valuable members. 

This feature gives you the ability to create a limitless number of communities in your web app or your Android and iOS apps, and link them to one or more pricing plans. 

This means that you can create communities based on pricing plans and communicate with their members on a more personalized level. 

Create free, paid, or exclusive communities—the options are countless. 

Moreover, you can add or remove communities. Your existing community will be migrated into the new look of the dashboard and all your data will remain the same. 

What can you do with multiple communities?

Here are some of the use cases of Passion’s new multiple communities feature: 

Offer exclusive access  

People feel more connected and motivated to complete their tasks when they are a part of a community. A group of people who have the same goal is more powerful than a single person trying to achieve something. 

That’s why an exclusive community can be one of the main selling points of your higher-paying plans. Offer support for your customers and enable community members to be the biggest motivator of other members. 

Here’s how our PassionFighters community members encourage and motivate each other: 

Upsell better

Having more than one community can be one of the most powerful channels for you to convert low-paying members into high-paying ones. For example, you can have a community for the customers of your basic membership that costs $79. However, this only covers access to one of your courses and access to this community. 

After you’ve nurtured this community for a while and shown the real value you provide, you can make an offer listing one-on-one consultations and more exclusive content and resources. The chances for an upsell are pretty high because these people have been with you for some time and know that you make a difference in their lives. 

Talk to members one-on-one

Passion’s new feature will give you some options to start conversations with your members easily. If your offer includes one-on-one consultations for each member, this is a perfect option for you. 

Another example is if you want to check how your members are doing with the tasks you gave them. Let’s say you have a 30-day challenge. Checking how members are doing at the end of each week will do wonders to motivate them to complete their tasks and maybe sign up for another of your programs. 

Start discussions on different topics 

Create different channels inside a community and discuss different topics with community members. This will level up the personalization of your offer. 

For example, you might have a community for the meal plan you’re offering. However, you also have vegan members you’re creating separate plans for. Creating a channel for vegan members would add extra value to your offer and give them a space where they can express their desires and opinions. 

Ready to get started with multiple communities? 

Now, let’s see how you can create and manage your communities with Passion. 

1. Create a community

To create a community, go to your Pricing Plan section, and select the features (you have Tracking and Communities) and courses you want to include. 

The created communities will have a cover image, and you can select multiple communities that you want to be linked to a pricing plan.

2. Edit/remove communities

Once created, the community is shown on the Community list page. Here, you can edit or remove communities: 

3. Manage your multiple communities

Once you access a community, you will see its Channels, Messages and Members tab. The community name is displayed on top.

When you have unread DMs inside a community, you’ll see a notification with the number of unread messages.

4. Message your community members 

To create a new message or channel, press the + sign on the upper right part of the Community tab.

Cultivating a community has countless advantages for your online business. By offering insights into the interests and requirements of customers, communities may increase customer retention, improve brand reputation, lower support costs, and enable more participatory modes of communication.

Passion has leveled up its community features to help you manage your community effortlessly.

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Customer Reviews

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May 2021
This is the answer for you!

So far navigating the program online and through the app is straight forward, not overwhelming and totally exciting! Really looking forward to continuing on this journey!!

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Monique Spence
I never thought I could do this on my own!

I am loving the experience of identifying my dream client, and building my dream app! This is everything I was looking for to scale my business! I never thought I could do this on my own! I love it!

May 2021
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Siteline Productions
AWESOME...Don't hesitate... go for it!

Passion.io is a platform that will make a positive difference to your business whether you are an experienced business owner or totally new to online business. I have learnt so much! Passion is easy to use, the staff and Dan are supporter, knowledgeable, and guide you step by step .. Expert Unleashed and Expert Freedom are something special.. you will not believe what you achieve in 30 days! The community that passion.io has created keep you on track are truly supportive. Passion.io has opened up a whole new area of business for me that would not have been possible a year ago.

May 2021
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Kali Nyx
Changed my business.

Honestly, the Expert Unleashed Challenge training alone is worth the price of the package👌! The private Facebook community is amazing as well, you can really see that it works once you scroll through and see a few people's journeys, and everyone there is so supportive, cheering each other on and giving detailed advice, it's brilliant for accountability and encouragement. The app-builder interface itself is really easy to use, I've not launched to the stores yet so I can't speak to that process yet, but I'm excited to get to it when my first product is ready!

May 2021
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Kahu Oni
What I Needed

So far I am having a great time learning and fine tuning my craft. Being part of the Passion Fighters has helped me to channel my vision into reality. I would have never been able to do this like how I am doing this now. This was definitely the next piece of the puzzle and I'm rocking it.

May 2021
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Clint Heinze
Fabulous and quick program

Honestly, the Expert Unleashed Challenge training alone has been worth it! The PassionFighters Facebook community has also been amazing: you can really see that it is changing people's lives as you scroll through and see a few people's journeys. Everyone there is cheering each other on and giving detailed advice, and is great for accountability and encouragement. The app-builder interface is really easy to use (similar to a build your own website platform like Wix or Squarespace). I haven't launched yet, so I can't speak to the process yet, but I'm excited to get it rolling and help my community!

May 2021
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Robyne Sarah Corcoran
PASSION magnified my impact

PASSION magnified and broadened my impact, providing the platform and guiding me to create the structure that was in my heart to offer clients who were searching for emotional freedom through my new LOVE WINS app! Thank you Dan, Georgie and team!

May 2021
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I was a bit of a sceptic when i started this.

This program is amazing! It is worth every penny. Not only do you get a pretty amazing app platform - they guide you through every step of making a successful, scalable business - I MEAN EVERY STEP! I just launched and have filled 8/10 ten spots in my expensive 6 week program. AND... I still feel like this is just the tip of the iceberg.

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Mikael van Soest
This is a well established app creating platform.

They really take you by the hand and teach you.

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Marlene Cruz
Highly Recommend Passion. I couldn't be happier.

I have been working with Passion.io for a year. I couldn't be happier. They are professional, they deliver, and it took me only 30 days to go from a concept, to having an app and full coaching program. They have helped me set up for success. Their process is simple and easy to follow. I highly recommend them.

May 2021
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Aidan O'Neil
Great step by step app building program with world class support

If you have your own business and want to go online, this is a great opportunity to do it in a very short time. Even if you are working crazy hours and think you have no time to spare. Even if you have no experience in using social media and you always thought it’s too late or you’re too old to start now. The step by step process leads you through every aspect needed to build your own app and take your business online. No preparation needed, you just follow and trust the awesome process! This program will bring you closer to your dream of living a lifestyle of freedom and helping many other people at the same time. I haven’t launched my app yet but will do soon. Currently I am half way through the course and have learnt a ton of new things. I can’t wait to continue and launch my own app soon. Thank you so much Passion.io for the great opportunity and your world class support!

May 2021
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Nicole P
From idea to reality

Passion.io has helped me turn an idea into a reality... and held my hand along the way. I was full of doubts, overwhelmed, unstructured, and didn‘t know where to start. Now I know where I‘m going, I have support when doubt creeps in and super excited about what I can bring to the world! The journey has been amazing.

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Dharamjot Khalsa
It is easy to use and well supported.

Building a course has been something I was struggling with for awhile but Passion.io makes it so step by step building your confidence all the way.

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Brandon Aubin
Highly Recommend

Efficient and service of great quality.

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Allie Cooper
Absolutely recommend 10/10

I’ve been a PassionFighter for over a year and I can’t imagine running my business without it. Easy to use platform, great support team, and supportive community - 10/10 recommend!

May 2021
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Rose Henry
Best program out there.

Highly recommended

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Awesome learnings!

Great group and community and huge integrity!! Would recommend them to anyone!!

Mar 2021
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Patrik Paustian
One of the best decisions I made

Great way of building a business on autopilot !! Great structure, Dan knows what we need and his strategies simply work!

Mar 2021
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I arrived at passion.io struggling with money

I arrived at Passion.iostruggling with money, and with a lack of capacity to believe in my dreams. I did courses before and I was even running courses in sites but with 0 success. Passion did give me the tools, and the community to achieve what I dream. I made 17 days (I did run the challenge in less time) 2500 euros with 5 clients and better I believe in impossible now and I want more... Thank You

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Julie Li
Amazing experience!

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Jacqui Sechiari
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Ladan Mofakham
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Dec 2020
Loving my Passion.io experience!

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Javi Marin
This is a fantastic program.

I have learned so much. It is very well structured into small-size lessons with actionable missions that will take you from not knowing anything to building your own app and launching your own program. It has been an amazing journey. The only thing is that despite the Facebook group and community because there are so many people doing the process at different stages there is not a deep connection with anyone in particular. So you basically go through the process on your own. However, you get inspiration from others that are ahead of you by seeing their success and you can become the inspiration for others who are starting. I highly recommend it to anyone who wants to get started in launching their own fitness program out to the world.

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Marlene Cruz
The team at Passion has been amazing.

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Amazing Support

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This program is a real life changer

I have done things I did not know I was capable of doing. The process is lined up so clearly, step for step. if you just push through, this will change your life. Of course you still have to do the work, but the support and step for step guidance is just incredible and takes away your overwhelm and fear.

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Jagir Singh
Simply Amazing!!!

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I absolutely love this platform! Each step is broken down into understandable actions! If I tried to put all these steps into action without Passion.io - it would cost thousands in outsourcing or an unrealistic amount of my time to figure out how to put them all together! Passion.io streamlines the process! I love it!

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Step-by-step curriculum to build your own app and market it. Incredible guidance, passionate community, and packed full of value.

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I really love it.

This is exactly what I needed to get closer day by day to my big dream. I really love it!!!

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Laura Newbury
The best decision I have ever made :)

Passion.io has given me the platform, skills and confidence to pursue my dream of running an online fitness business and help so many more people. The whole process has been easy to follow with step by step guidance and I have had fantastic support when I needed it. I would highly recommend anyone wanting to take their business on line, doesn't know where to start to join Passion. I have grown as a person and have a greater belief in what is possible with my business and future, it's so exciting!!

Apr 2020