Do you want to boost customer engagement? 

Or, increase your average order value? 

Gain more trust, customer motivation, and brand loyalty…

All by adding a private community to your app.

GWI research showed that a community makes users feel like:

  • They have more meaningful conversations
  • They are respected by others
  • They can be themselves
  • They are appreciated by other users
  • Their voice is being heard
  • They belong to a group 

During the past few months, the Passion product team has been working around the clock to improve our community feature. 

Only a few weeks ago, we released our community moderation improvements, which allow our creators to flag comments as inappropriate and block/unblock community members. After that, we also added the possibility to reply to comments.

To find out more about managing your community with Passion, check this article from our Help Center.

Now, we’re excited to introduce a new feature that will take community management to the next level - Multiple Communities. 

But, before we get to the most exciting part, let’s see how existing communities in Passion look like. 

Manage Your Community With Passion

You can enable the Community feature in the PassionProducts Tab Settings. 

Until now, you could enable your community for each existing pricing plan you wanted to. There was one available community for each pricing plan. From now on, the process will be a bit different, which you’ll see later in this guide. 

Here’s what you can do to manage your community with Passion: 

  • Once you post a topic in a community, called a channel, your clients can add comments to your post in that channel
  • As a moderator, you can edit and remove channels:
  • You can also edit your channel’s photo and details: 

  • Comments can also contain images and videos up to 30MB in size.
  • You also have the option to reply to comments: 
  • Community members can report comments. Once a comment has been reported three times, it will be hidden from all members, except from you. You can then approve or remove the comment for everyone. 
  • Members can also block and unblock other members. 

To find out more about managing your community with Passion, check this article from our Help Center.

Now, let’s see how our product team has leveled up our Community feature. 

NEW: Introducing Multiple Communities

With Multiple Communities, you can create various communities for different pricing plans, offering exclusive access to your most valuable members. 

Passion’s new feature gives you the ability to create a limitless number of communities in your web app or your Android and iOS apps, and link them to one or more pricing plans. This means that you can create communities based on pricing plans and communicate with their members on a more personalized level. 

Create free, paid, or exclusive communities—the options are countless. 

Moreover, you can add or remove communities. Your existing community will be migrated into the new look of the dashboard and all your data will remain the same. 

What Can You Do With Multiple Communities? 

Here are some of the use cases of Passion’s new multiple communities feature: 

Offer exclusive access  

People feel more connected and motivated to complete their tasks when they are a part of a community. A group of people who have the same goal is more powerful than a single person trying to achieve something. 

That’s why an exclusive community can be one the main selling points of your higher-paying plans. Offer support for your customers and enable community members to be the biggest motivator of other members. 

Here’s how our PassionFighters community members encourage and motivate each other: 

Upsell better

Having more than one community can be one of the most powerful channels for you to convert low-paying members into high-paying ones. For example, you can have a community for the customers of your basic membership that costs $79. However, this only covers access to one of your courses and access to this community. 

After you’ve nurtured this community for a while and shown the real value you provide, you can make an offer listing one-on-one consultations and more exclusive content & resources. The chances for an upsell are pretty high, because these people have been with you for some time and know that you make a difference in their lives. 

Talk to members one-on-one

Passion’s new feature will give you some options to start conversations with your members easily. If your offer includes one-on-one consultations for each member, this is a perfect option for you. 

Another example is if you want to check how your members are doing with the tasks you gave them. Let’s say you have a 30-day challenge. Checking how members are doing at the end of each week will do wonders to motivate them to complete their tasks and maybe sign up for another of your programs. 

Start discussions on different topics 

Create different channels inside a community and discuss different topics with community members. This will level up the personalization of your offer. 

For example, you might have a community for the meal plan you’re offering. However, you also have vegan members you’re creating separate plans for. Creating a channel for the vegan members would add an extra value to your offer and give them a space where they can express their desires and opinions. 

How to Get Started With Passion Multiple Communities? 

Now, let’s see how you can create & manage your communities with Passion. 

Create a community

To create a community, go to your Pricing Plan section, select the features (you have Tracking & Communities) and courses you want to be included. 

The created communities will have a cover image, and you can select multiple communities that you want to be linked to a pricing plan.

Edit/remove communities

Once created, the community is shown on the Community list page. Here, you can edit or remove communities: 

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Manage your multiple communities

Once you access a community, you will see its Channels, Messages and Members tab. The community name is displayed on top.

When you have unread DMs inside a community, you’ll see a notification with the number of unread messages.

Message your community members 

To create a new message or channel, press the + sign on the upper right part of the Community tab.

Wrapping up 

Cultivating a community has countless advantages for your online business. By offering insights into the interests and requirements of customers, communities may increase customer retention, improve brand reputation, lower support costs, and enable more participatory modes of communication.

Passion has leveled up its community features to help you manage your community effortlessly.